Privacy Policy

We may collect information you provide directly to us, including:

We only use collected information to:

• •Respond to inquiries
• •Create call summaries and lead notifications
• •Maintain records of customer communication
• •Comply with legal, security, and operational obligations

We do not sell your personal information.

The Rapid Lab Group provides AI receptionist and automation services for local service businesses.

When an AI receptionist answers a call, the system may collect and process information shared by the caller. This may include personal information, service needs, property details, appointment preferences, and other information voluntarily provided during the call.

Depending on the setup, calls may be recorded, transcribed, summarized, and sent to the business owner or team for follow-up.

Our AI systems are designed to support customer intake and communication. They may occasionally misunderstand, mishear, or incorrectly summarize information. Businesses using our services are responsible for reviewing call summaries and confirming important details before acting on them.

If you provide your email address, we may use it to send service-related communications, including:

• •Call summaries
• •Lead notifications
• •Appointment confirmations
• •Follow-up messages
• •Demo reminders
• •Service updates
• •Billing or account information

We do not send SMS messages to your customers or callers.

You may unsubscribe from marketing emails using the unsubscribe link where available or by contacting us directly.

We may share information with trusted third-party providers that help us operate our business and deliver services, including:

• •AI voice platforms
• •Phone providers
• •CRM systems
• •Calendar and scheduling platforms
• •Email providers
• •Payment processors
• •Website hosting platforms
• •Automation platforms

These providers only receive information needed to perform their services.

We may also share information when required to:

• •Comply with applicable law
• •Respond to lawful requests
• •Protect our rights, business, customers, or users
• •Prevent fraud, misuse, or security issues
• •Enforce our Terms of Service

Our services may rely on third-party platforms such as voice AI tools, telephony providers, CRM systems, scheduling tools, payment processors, and automation platforms.

Information processed through those services may also be subject to their own privacy policies and terms. The Rapid Lab Group is not responsible for the privacy practices of third-party platforms that we do not control.

We take reasonable steps to protect information from unauthorized access, loss, misuse, or disclosure.

However, no system is completely secure. We cannot guarantee absolute security of information transmitted through websites, email, phone systems, AI tools, or third-party platforms.

Information may be stored in systems used to operate our business, including CRM, email, automation, AI, phone, and scheduling platforms.

We retain information for as long as reasonably necessary to:

• •Provide our services
• •Maintain customer records
• •Support business operations
• •Resolve disputes
• •Improve our systems
• •Comply with legal or accounting obligations

You may request deletion of certain information, subject to legal, operational, or contractual requirements.

You may contact us to:

• •Request access to information we have about you
• •Ask us to correct inaccurate information
• •Request deletion of certain information
• •Opt out of marketing communications
• •Ask questions about how your information is used

We may need to verify your identity before completing certain requests.

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you use The Rapid Lab Group services for your own business, you are responsible for:

• •Ensuring your customers understand how calls may be handled
• •Providing accurate business information for the AI receptionist
• •Reviewing call summaries and customer details
• •Complying with applicable privacy, call recording, and customer communication laws
• •Obtaining any required consent from callers or customers

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

For questions about this Privacy Policy or how information is handled, contact: